Booking andd cancellation policy

Accommodation Bookings & Cancellations: 
All requests must be sent via email to info@hotelhofn.is

Dinner & Food-Related Bookings & Cancellations:  
All requests must be sent via email to veitingar@hotelhofn.is

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Group Accommodation Cancellation Policy

A booking is considered a group when it consists of five (5) or more rooms.
The cancellation policy for groups is 10 weeks.

Cancellation Fees:

Up to 10 weeks before arrival: Free of charge (except for two rooms which can be held without charge until 4 weeks prior).

• 10 to 8 weeks before arrival: 25% of the total invoice for cancelled rooms.
• 8 to 6 weeks before arrival: 50% of the total invoice for cancelled rooms.
• 6 to 4 weeks before arrival: 75% of the total invoice for cancelled rooms.
• 4 weeks or less before arrival: 100% charge.

Holding Two Rooms Policy:

At 10 weeks prior, all rooms except two (2) NN rooms may be released free of charge anytime up to 72 hours upon arrival.

• If cancelled less than 72 days before arrival, a 100% fee applies.

Individual Accommodation Cancellation Policy

• An individual booking consists of 1-4 rooms.
• Cancellations must be made at least 7 days before arrival.
• If cancelled within less than 7 days, a 100% cancellation fee applies.

Dinner & Food-Related Booking Policy

• All dinner bookings must be made with a minimum 3-week notice.
• Cancellations within 3 week upon arrival, will incur a 25% cancellation fee.
• Cancellations within less than 1 week will incur a 50% cancellation fee.

Special Dietary Requirements:

• All changes (allergies, special dietary needs, etc.) must be communicated at least 48 hours prior via email to veitingar@hotelhofn.is or by phone at +354 478 1240.
• Last-minute changes must be submitted before 12:00 on the day of arrival. We cannot guarantee any adjustments after this time.
• Guests can always order from the À la carte menu at their own cost.

Luggage Handling Policy

• Booking Notice: Luggage handling must be booked at least 72 hours in advance and must include:
• Group arrival date & time
• Group departure date & time
• Group size
• Cancellation Notice: Cancellations must be made with at least 72 hours’ notice to avoid cancellation fees.

Force Majeure Cancellation Policy

• A 30% cancellation fee of the total invoice applies in force majeure cases.
• However, this fee can be avoided by rescheduling the booking. The new booking can be used for the same group/guest or a different group/guest.

Group Arrival Coordination

• The tour leader/guide must contact the reception upon arrival for updates on services and arrival times.
• Any last-minute changes to the menu must be communicated before 12:00 on the day of arrival.